It would be best to have an MSP that can adapt as your business grows and changes.
Growing businesses may need an MSP that can provide an even higher level of service, requiring additional resources. You should discuss how flexible the MSP you’ve selected needs to be and how the changing needs of your business require support when choosing one.
Processes differ from company to company, as do response times. Ask what their guaranteed response time is:
- How long does it take for them to respond?
- How fast are issues typically resolved?
- How long will it take if you require onsite support?
Ensure that facts and metrics back up their answers.
They’re Not Just a Repair Service
You want to make sure that the MSP you pick is not just an advisor. They should be able to offer IT advice.
Find an MSP who can act as a consultant and create a customized solution to meet your unique requirements. Everything they do should be explained in plain language that you and your employees can understand how it will impact your business.
Offers a Team of Highly Trained and Experienced Technicians
This team should also provide on-call service 24/7/365.
The MSP you choose for your business needs to ensure that your IT infrastructure is always available when you need it—and that you have access to IT specialists who can help you follow best practices.
Can Ensure Your IT Infrastructure is Highly Secure
Your security mustn’t be compromised in any way to prevent viruses, malware, and hackers from stealing your confidential data. They must use leading-edge technologies to block data intrusions and eliminate them before they enter your network. They should also help you maintain compliance with industry and government regulations regarding IT security.